I hope you will appreciate the love and care that goes into the work I make. Made by hand in my studio in South Wales, every piece is unique, often a one off, and as such there might be slight variation between products - this is what gives it its charm. Makes it all the more special. I hope you will think so too.

If there is anything you feel is wrong with the goods or services that you have received from me, then please do get in touch within 14 days of delivery so I can make things right - hello@catherinehammerton.com

Terms and Conditions (the legal bits) as of October 2025

  1. Introduction

    These Terms and Conditions (“Terms”) govern the use of the website [www.catherinehammerton.com] (“Website”) and the purchase of products offered by [Catherine Hammerton, Studio 17 The Model House, The Bullring, Llantrisant CF72 8EB] (“we,” “us,” or “our”). By accessing our Website or purchasing our products, you agree to be bound by these Terms.

  2. Products

    All products are handmade editions and one off pieces; slight variations may occur.

    Product descriptions, images, and the prices are provided in GBP and as accurately as possible, but we not guarantee complete accuracy all the time.

    Availability may change without notice, it doesn’t happen often and I’m sorry if it does.

  3. Orders & Contract Formation

    Orders placed through our Website constitute an offer to purchase.

    We reserve the right to accept or reject any order at our discretion.

    A contract is formed when we send you an order confirmation via email.

  4. Prices & Payment

    All prices are listed in GBP (£), excluding applicable taxes unless otherwise stated.

    International buyers are responsible for customs duties, taxes, or import fees.

    Payment methods accepted: [e.g., credit card, PayPal, etc.].

    Payment must be received in full before shipment.

  5. Shipping & Delivery

    We ship in the UK using Royal Mail and are able to ship worldwide upon request - just get in touch so we can ensure goods get to you quickly and safely.

    UK shipping costs and delivery times are provided at checkout.

    Delays caused by customs, carriers, or external factors are outside our control. We are sorry when delays happen (its annoying for us too!) so if your order is urgent or a gift, please get in touch to ensure we can meet your deadline - hello@catherinehammerton.com

    Unfortunately risk of loss passes to the customer upon delivery to the shipping address.

  6. Returns, Exchanges & Refunds

    Customers may return eligible products within 14 days of receipt, subject to applicable consumer law.

    Returned products must be unused, in original packaging, and in resalable condition.

    Custom or personalized items are non-refundable, except in case of defect.

    Refunds are processed within 10 business days after receipt of returned goods.

    Return shipping costs are the responsibility of the customer unless the item is defective.

  7. Intellectual Property

    All content on the Website (images, designs, text, logos) is our intellectual property or licensed to us. You may not reproduce, distribute, or use our content without prior written permission.

  8. Limitation of Liability

    To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages. Our liability for any product purchased is limited to the purchase price paid.

  9. Privacy & Data Protection

    Personal data collected is handled in accordance with our Privacy Policy.

  10. Governing Law & Jurisdiction

    These Terms are governed by the laws of the United Kingdom. For international customers, mandatory consumer rights in your jurisdiction may also apply.

    Any disputes will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

  11. Amendments

    We reserve the right to update these Terms at any time. Updated versions will be posted on this page with the revised date of publication.

  12. Contact

    For any questions regarding these Terms, or if you’d like to chat, please contact:
    Catherine Hammerton
    hello@catherinehammerton.com
    Studio 17 The Model House
    The Bullring, Llantrisant
    CF72 8EB

    Studio visits are welcomed by appointment (just so we can ensure the kettle is on and the biscuits in the tin)

studio snippets